100%
automation of manual workflows across Magento and NetSuite
99.9%
accuracy in inventory and product data synchronization
80%
reduction in manual order handling post-integration
About
Client
Business
Brand Overview
LandMark Computers is a well-established electronics retailer and manufacturer that sells laptops, mobile phones, wires, tablets, and other electronic items.
Business Presence
The client operates in the electronics retail and eCommerce sectors and uses Magento for its online store and NetSuite for backend operations.
Integration Need
LandMark Computers required real-time data synchronization between Magento and NetSuite to avoid issues like inaccurate stock, inconsistent order data, and manual updates causing reporting discrepancies.
Our Solutions
To address the client’s need for an end-to-end, accurate, and automated system, we implemented a seamless integration using Celigo AI (Integrated App).
Customer & Order Synchronization
Customer profiles and sales orders were synced in real time from Magento to NetSuite, with logic enhancements to validate address and email fields to ensure 100% reliable order flow.
Inventory & Pricing Sync
Inventory levels and pricing were dynamically updated across both platforms, enabling 99.9% accurate stock visibility and eliminating pricing mismatches across sales channels.
Standardized Product Data Flow
Product information was aligned by enforcing a consistent naming convention and SKU structure across systems, solving previous sync failures caused by mismatched names or codes.
Cancellations, Returns, and Refunds
Cancellations and refunds were mapped to NetSuite's accounting structure, reducing manual reconciliation efforts by 80% and maintaining audit-ready transaction histories.
Challenges
It is important to ensure data consistency and operational efficiency by eliminating sync failures between Magento and NetSuite.
Inaccurate Customer Data
Magento to NetSuite sync failed due to incomplete or incorrect customer address and email information, causing workflow interruptions.
Product Naming Discrepancies
Disparate naming and SKU formats between platforms led to failed item mapping and inconsistent catalog data.
Discount Handling Issues
Order total mismatches occurred due to differences in discount configuration between Magento and NetSuite.
Results
Achieved robust system integration with automated syncs and significantly reduced manual intervention and reconciliation.
Seamless System Connectivity
All critical business data between Magento and NetSuite now flows automatically with zero data loss or sync errors.
Improved Operational Accuracy
Sales, inventory, and customer records are now 99.9% accurate and require no manual reconciliation.
Client Satisfaction & Scalability
The client now operates with confidence, experiencing improved productivity and readiness for future scale.
Faster Order Processing
Automated data flow and validation logic significantly reduced order processing time, enabling quicker fulfillment and improved customer satisfaction.
