38%
increase in sales order management
75%
Improvement in order processing speed
40+
error logs maintained for efficient monitoring
About
Client
Business
Industry Leader
National Allergy specializes in asthma, sinus, and allergy products, and is one of the largest healthcare product suppliers in the United States.
Operational Growth
As the company expanded, they encountered inefficiencies due to manual data entry, leading to processing delays and increased operational costs.
E-commerce Integration Needs
With their growing e-commerce presence, National Allergy required a streamlined order processing system to improve customer satisfaction and operational scalability.
Our Solutions
We developed a custom integration solution between Magento 2 and NetSuite to streamline order processing and ensure real-time data synchronization for National Allergy.
Scheduled Script Automation
Implemented a scheduled script to sync Magento 2 orders with NetSuite at regular intervals, ensuring timely order processing.
Error Management System
Developed a robust error tracking system with detailed logs, including timestamps, to monitor integration issues and facilitate quick resolution.
Visual Order Indicators
Created a simple visual indicator in NetSuite to help National Allergy easily identify and manage orders originating from Magento.
Seamless Data Flow
Optimized data flow between Magento 2 and NetSuite with custom field mapping, ensuring consistent sales order creation and real-time updates.
Challenges
Several challenges were addressed during the integration process to ensure a seamless operation:
Error-Free Integration
Ensuring smooth communication between Magento 2 and NetSuite required precise data mapping and validation to avoid processing errors.
Authentication and Security
Implemented token-based authentication for Magento 2 to secure data transfer and protect sensitive customer information.
Error Logging
The system needed to capture and log errors effectively, allowing for quick resolution and minimal disruption to order processing.
Results
The NetSuite Magento 2 integration provided significant operational improvements for National Allergy:
Improved Order Management
Sales order management improved by 38%, enabling faster and more efficient order processing.
Enhanced Operational Efficiency
Automated data synchronization between Magento 2 and NetSuite reduced manual tasks, improving workflow and cutting down on processing time.
Error Tracking and Resolution
The detailed error tracking system allowed National Allergy to quickly identify and resolve issues, ensuring smoother operations.
Real-Time Updates
The integration provided real-time data updates, improving order accuracy and enhancing overall customer satisfaction.
