SMART

NetSuite and Live Chat Integration

A Well-known eCommerce Business Owner Streamlined business & Improved Customer Experience with NetSuite Live Chat API Integration
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Short Intro

Implementing a Live Chat Support On Ecommerce Website with NetSuite Integration

One of our clients, who has an eCommerce website with NetSuite as a backend, approached us with a requirement to provide a customer support system on their website. Live chat integrated with NetSuite accounts to streamline their sales transactions seemed the perfect solution for their problem.

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Requirements

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    Adding a Live Chat Support system on an eCommerce website for user accounts.

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    Integrating Live Chat with NetSuite as it was a backend system.

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    Improve customer interaction & streamline sales transactions.

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Challenges

During the integration of Live chat with the client’s NetSuite account, the main problem we faced was “how to display the customer link in the Live Chat window when a new chat request is initiated”? The customer link on its onclick must open the respective customer record if the live chat agents are logged in to the NetSuite account.

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Our Solutions

With our expert NetSuite team, we solved the two issues by using an intermediate PHP server to handle requests between webhook and NetSuite suitescript.

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Results

We integrated Live Chat API- a live-online customer support software system in the NetSuite-backend website to efficiently manage their customer care service. VNMT provided an efficient solution to display the customer link in the Live Chat window on new customer initiation. If the live chat agents are logged in, then the link displayed in the dashboard will open the respective customer record on its onclick, displaying all the information regarding the particular customer and about his transactions.

Why
VNMT?

We understand for any brand, the subject is not just about money, it is even about the idea, the energy you put behind it, intelligence, and its future growth. VNMT, with its dedicated team, helps you translate this investment into a substantial product.

Translate your investment into a High ROI Software Asset.

Brilliant, Top-Tier Talent

We invest more than 100 hours into hiring a single candidate and ensure only brightest and experienced NetSuite developers, consultants work with us.

BEST - Only Word We Know

That’s not the only word we know, but the only thing we do in our day-to-day assignments. When we need to enhance the value of work in your time, we say “our chairs don’t recline”.

Trusted NetSuite Alliance Partner

We are your trusted partner that continuously works on delivering the best innovation and NetSuite solution that is sure to build lasting impressions.

Software Ingenuity

VNMT’s NetSuite developers develop, integrate and implement ERP systems that go beyond functional needs, they deliver precision software's of great potential.

We Can Help You!

Be at any stage of your project, VNMT can guide you from everything from integration to implementation or training.

We Are available 24X7!

FAQ

Sort your queries regarding NetSuite development!

NetSuite developers basically customize the NetSuite ERP platform as per the needs of specific business processes and implementation requirements. NetSuite developers are experts in business process automation and ERP software tools and implementations with vast industry knowledge to ensure customized and highly tailored configuration, implementation, and development of NetSuite ERP as per the specific business needs. NetSuite developers at VNMT have years of experience in custom implementation and development of NetSuite ERP tools for different business niches and they help enterprises to get the maximum out of this robust and versatile ERP platform.

As the leading NetSuite custom development company and implementation partner VNMT have been providing services to enterprises of all niches and sizes all over the globe for years. As a NetSuite development company, we have five years of consistent experience and we boast of a team of NetSuite experts having extensive experience and exposure in customizing and implementing NetSuite across a multitude of industries. Our NetSuite development experience corresponds to all aspects of NetSuite implementation, custom configuration, integration, and customization of tools.

By working with a certified NetSuite developer who has prior certifications for the specific environments and skills, you can get the scope of optimizing the effectiveness of NetSuite ERP for ensuring smooth and frictionless business process automation irrespective of the industry and business requirements. The certified NetSuite developers at VNMT can bring a positive turn to your business process performance and efficiency through NetSuite's successful custom configuration and customized NetSuite tools. On top of that, our certified NetSuite developers have years of exposure and experience across a multitude of successful projects.

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