Adding a Live Chat Support system on an eCommerce website for user accounts.
Integrating Live Chat with NetSuite as it was a backend system.
Improve customer interaction & streamline sales transactions.
During the integration of Live chat with the client’s NetSuite account, the main problem we faced was “how to display the customer link in the Live Chat window when a new chat request is initiated”? The customer link on its onclick must open the respective customer record if the live chat agents are logged in to the NetSuite account.
With our expert NetSuite team, we solved the two issues by using an intermediate PHP server to handle requests between webhook and NetSuite suitescript.
We integrated Live Chat API- a live-online customer support software system in the NetSuite-backend website to efficiently manage their customer care service. VNMT provided an efficient solution to display the customer link in the Live Chat window on new customer initiation. If the live chat agents are logged in, then the link displayed in the dashboard will open the respective customer record on its onclick, displaying all the information regarding the particular customer and about his transactions.
We understand for any brand, the subject is not just about money, it is even about the idea, the energy you put behind it, intelligence, and its future growth. VNMT, with its dedicated team, helps you translate this investment into a substantial product.
Translate your investment into a High ROI Software Asset.
That’s not the only word we know, but the only thing we do in our day-to-day assignments. When we need to enhance the value of work in your time, we say “our chairs don’t recline”.
We are your trusted partner that continuously works on delivering the best innovation and NetSuite solution that is sure to build lasting impressions.
VNMT’s NetSuite developers develop, integrate and implement ERP systems that go beyond functional needs, they deliver precision software's of great potential.
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