100%
automated RMA transaction processing
6+
transaction types handled automatically (Credit Memos, Refunds, Exchanges, Sales Orders)
99%
Real-time synchronization with Loop Returns and Shopify
About
Client
Business
Brand Insights
Signal Brand is a worldwide e-commerce platform that allows several fashion brands to conduct their operations both digitally and through physical stores.
Store Presence
The company runs a network of 22-25 stores across Australia and maintains a broad online platform.
Integration Issues
The client needed an automated system to manage complex returns—refunds, exchanges, store credits, and upsells—while keeping inventory and financial records accurate across NetSuite and Shopify.
Our Solutions
We developed a comprehensive Map/Reduce SuiteScript integration between NetSuite, Loop Returns, and Shopify to automate the entire returns lifecycle and eliminate manual processing errors.
Automated RMA Processing
The script automatically identifies Return Authorizations with Shopify refund IDs and processes them based on Loop Returns data, eliminating manual intervention and reducing processing time from hours to minutes.
Multi-Outcome Return Handling
Efficiently manages refunds, store credits, exchanges, upsells, and hybrid returns by automating credit memos, invoices, and sales orders with accurate payment and inventory mapping.
Intelligent Transaction Creation
Automatically generates accurate NetSuite transactions, such as credit memos, sales orders, refunds, deposits, and invoices, based on return outcomes, ensuring correct tax, payment, and address details.
Shopify API Integration
Enables real-time synchronization with Shopify, ensuring seamless and accurate transfer of order refunds, payment methods, shipping details, line items, and customer information for efficient and error-free processing.
Challenges
Transforming a manual, error-prone returns process into an automated, multi-platform synchronized system while handling complex business logic.
Complex Return Scenarios
The client processed multiple return types (refunds, exchanges, store credits, upsells) that required different transaction workflows and validation rules in NetSuite.
Multi-Platform Synchronization
Returns initiated through Loop Returns needed to sync with Shopify orders and create corresponding transactions in NetSuite while maintaining data consistency across all three platforms.
Payment Method Mapping
Accurate refund processing required mapping Shopify payment gateways (PayPal, credit cards, etc.) to NetSuite payment methods for proper financial reconciliation.
Results
Achieving complete automation of the returns process with seamless integration across Loop Returns, NetSuite, and Shopify platforms.
Eliminated Manual Processing
100% automated transaction creation replaced hours of manual data entry, freeing staff to focus on customer service and exception handling.
Improved Accuracy
Automated validation and data mapping eliminated human errors in refund amounts, payment methods, and inventory adjustments, ensuring accurate financial records.
Faster Refund Processing
Customers receive refunds within 24 hours of item receipt versus 3-5 days with manual processing, significantly improving customer satisfaction.
Real-Time Inventory Updates
Automatic inventory adjustments upon return processing provide accurate stock levels across all sales channels, reducing overselling and stockouts.
