30%
reduction in manual data entry with automated workflows
25%
Boost in Customer Satisfaction
80%
error-free order processing through automation
About
Client
Business
Global Leader in Premium Accessories
Signal Brands is a global leader in designing and distributing premium handbags and accessories, catering to a broad consumer base.
Diverse Retail Presence
They operate multiple POS systems across various locations, each with distinct operational needs.
E-commerce Growth
To optimize online marketing and streamline operations, they sought to integrate their Shopify platform with NetSuite.
Our Solutions
We delivered a comprehensive integration solution tailored to Signal Brands’ operational needs using Jitterbit, allowing seamless data synchronisation between Shopify and NetSuite.
Custom Integration Flows
Developed integration flows specific to Signal Brands’ complex product structure and POS order workflows to ensure smooth data transfer between Shopify and NetSuite.
Real-Time Data Export
Enabled real-time export of product, inventory, and fulfillment data from NetSuite to Shopify, ensuring consistent data across all channels.
Order Management Automation
Automated the import of sales and POS orders from Shopify into NetSuite, reducing manual efforts and simplifying order processing.
Third-Party Collaboration
Worked closely with a Jitterbit developer to ensure efficient execution and customization of the integration.
Challenges
Several complexities arose due to Signal Brands’ unique operational requirements
Complex Product Structure
Their diverse product catalogue and intricate POS workflows necessitated a highly flexible integration solution, surpassing off-the-shelf tools like Celigo.
Data Synchronization
Ensuring accurate, real-time synchronization of product information, inventory, and sales orders between Shopify and NetSuite was vital for smooth operations.
Multi-Channel Inventory Updates
The integration needed to manage real-time inventory and order fulfilment across multiple retail locations and online platforms, requiring precise data flow.
Results
The successful integration delivered significant operational improvements for Signal Brands.
40% Reduction in Order Processing Time
Automated workflows streamlined order processing, significantly improving operational efficiency.
35% Reduction in Stock Discrepancies
Real-time inventory updates minimized discrepancies across sales channels, improving inventory management.
Improved Order Fulfillment Accuracy
Enhanced synchronization led to more accurate and timely order fulfilment, resulting in increased customer satisfaction.
25% Increase in Customer Satisfaction
Faster order fulfilment and better service led to improved customer feedback.
