100%
Automated POS order sync directly into NetSuite in real time
4+
ways Inventory handled including stock logic, transfers, adjustments
99%
end-to-end accuracy for orders, cash, and refund flows
About
Client
Business
Trusted Leader in Home Textiles
Legend Linen is a home textile business that is based in Australia and has over 25 years of experience, and they specialize in delivering luxury bedroom furniture through different brands such as Logan & Mason, Da Vinci Luxe, Private Collection, and Legend Linen.
B2B Sales Excellence
They are a B2B business, and they have a number of sales representatives who are always busy generating orders for their retail customers.
Optimizing ERP Access
NetSuite is the primary ERP used to manage their business operations. However, licenses for NetSuite are quite costly and impractical to provide to each of the sales reps who need to use it to create orders.
Our Solutions
We developed a web-based POS portal for Legend Linen, which would allow Legend Linen sales representatives to create sales orders directly into NetSuite without having to purchase a license for it.
Custom POS Portal
Developed a simple yet user-friendly web-based portal using NetSuite's Suitelet, HTML, and JavaScript, enabling sales reps to have a dedicated interface for easy and efficient creation of sales orders.
Sales Order Management
Allows sales reps to select customers, add products, set quantities, apply discounts at the line and order levels, and submit orders directly to NetSuite. It also allows for saving drafts of orders for review and submission at a later time.
Automated Notification
Upon submission of an order, automated emails can be set up to notify the sales rep and internal teams with all details of the order and transaction references.
Low Cost Licensing
By leveraging NetSuite's infrastructure, sales reps can be granted a low-cost license with restricted access, thus saving costs for the company.
Challenges
Legend Linen faced several problems like licence and integration, which we addressed well.
High NetSuite Licence Costs
The cost of giving full licence to all sales reps was not viable, as their main role was to produce sales orders.
Lack of a Dedicated Sales Tool
The use of manual methods and/or hacks resulted in delays and increased the risk of errors in data entry.
Real-Time Order Integration Needs
Orders need to integrate into NetSuite instantly to ensure that they are synchronized with the operation and/or fulfillment teams.
Results
By eliminating high licensing costs and manual order processes, Legend Linen achieved improved efficiency and more benefits:
Cost Savings on Licenses
Legend Linen was able to save on the cost of NetSuite licenses per user, as they are now using a custom POS portal with a restricted NetSuite license.
Faster Order Processing
The sales team is now able to process sales orders in minutes using the custom interface, as opposed to using the NetSuite system.
Improved Order Accuracy
The direct integration with NetSuite ensures that the orders, customer, and product information are accurate and consistent.
Scalable Solution
The custom portal can be extended in the future to add more features or roles as the business grows.
