60–80%
faster invoice generation after approved timesheets
90%
reduction in billing errors and credit notes
95%
Real-time visibility with faster tracking of billed hours
About
Client
Business
Brand Insights
Visual Care provides integrated solutions that automate billing, timesheets, and approvals for improving efficiency and compliance for healthcare and home care providers.
Store Presence
The client operates across Australia and the ANZ region, supporting multi-subsidiary setups and diverse client agreements that enable scalable and efficient operations.
Operational Challenges
Before integration, manual timesheet and billing processes caused delays, errors, and inconsistencies which made accurate project and revenue tracking time-consuming.
Our Solutions
Our team implemented a robust integration framework that connects Visual Care with NetSuite for delivering a fully automated and scalable billing solution.
Seamless Timesheet-to-Invoice Integration
Implemented automated ETL flow to sync approved Visual Care shifts into NetSuite, generating accurate, compliant invoices without manual entry.
Rate & Billing Automation
Applied complex rate cards, calendar rules, and funding agreements to ensure correct billing, taxes, and allowances per client agreement.
Real-Time Financial Visibility
Enabled management to monitor billed versus unbilled hours, draft invoices, and revenue KPIs in NetSuite for faster, informed decisions.
Error Handling & Data Integrity
Built a centralized error queue with retries, idempotent sync, and PII-safe audit logs to maintain data accuracy and prevent duplicates.
Challenges
Seamlessly integrating Visual Care and NetSuite to ensure precise, compliant, and dependable timesheet-to-invoice operations.
Complex Rate Calculations
Ensuring accurate billing by applying after-hours, weekend, and public holiday rates consistently.
Travel & Allowance Management
Automating processing of travel, call-out, and allowance entries with correct tax and GL mapping.
Data Quality & Duplicate Prevention
Maintaining data integrity, handling missing mappings, and preventing duplicates through idempotent synchronization.
Results
The integration framework delivered a fully automated, accurate, and scalable billing process between Visual Care and NetSuite.
Faster Billing Cycle
Invoices are automatically generated the same or next day, reducing billing cycle time by up to 80%.
Enhanced Accuracy & Compliance
Rate cards, calendar rules, and funding agreements are applied consistently, minimizing errors and write-offs.
Real-Time Financial Visibility
Management gains instant insights into billed versus unbilled hours, draft invoices, and revenue KPIs.
Scalable & Reliable Solution
Multi-subsidiary setups, additional service codes, and locations are easily supported without any custom coding.
