NetSuite Starshipit Integration

The objective was to seamlessly integrate NetSuite and the EROMA StarShipit system, ensuring real-time, accurate transmission of order fulfillment data.
About Client Business

Eroma supplies all sorts of candle-making components to both beginner and professional candle companies in Australia. The business focuses on premium waxes, wicks, and perfumes along with other candle-making supplies.

Committed to customer service and understanding the art of candle production, Eroma has created a reputation in the market. The company helps candle makers realize their visions by offering them the best materials and trends in candle design to remain a market leader.

Eroma experienced manual inefficiencies in order fulfillment and inventory control which caused shipping errors and delays. These issues restricted their ability to react quickly to market needs and exploit growth opportunities affecting overall customer satisfaction and operational effectiveness.

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Our Solutions

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    SuiteScript allowed NetSuite to integrate with EROMA Starshipit for easier order fulfillment.

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    Calling the Starshipit API from NetSuite offered secure, real-time data exchange between the systems.

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    Data transmission and standardizing order and shipping details were done using JSON format.

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    The SuiteScript solution offered a scalable secure integration meeting the client's requirements efficiently.

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Challenges

We had some difficulties integrating NetSuite with all the EROMA Starshipit systems. The data formats have been hard to align between the 2 systems because of their inherent differences. This involved mapping and transformation of data for compatibility and data exchange.

The technical hurdle of real-time data synchronization required accurate coding and testing. We needed robust scripts to handle real-time data transfer and this called for attention to detail and several iterations. To safeguard data integrity and prevent order fulfillment disruptions, an error-handling mechanism was established to handle data discrepancies efficiently.

Data transmission between the systems was crucial and needed robust security protocols to safeguard sensitive information. We utilized secure communication and advanced encryption to safeguard the information. This security focus meant the integration met industry standards and the client knew their information was safe.

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Results

The integration worked nicely integrating NetSuite with Starshipit via API. With this solution, we decreased our order fulfillment processing time by 30%. Notably, the system can now send from NetSuite order fulfillment details to Starshipit with 99.5% accuracy, reducing errors and enhancing all-round operational efficiency.

This enhanced customer satisfaction and made orders 20% faster to ship. These statistics represent the tangible and substantial improvements the integration has enabled the client to become Australia's very best candle supplies shop via optimized data-driven operations.

Why
VNMT?

VNMT Solutions stands out as the ideal choice for NetSuite integration across various businesses due to its expertise and commitment to seamless solutions. With a track record of successful integrations, we offer a deep understanding of NetSuite’s capabilities and a proven ability to tailor integrations to meet specific business needs.
When it comes to NetSuite, we’re not just a service provider – we’re your committed partner in progress.

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