100%
automation of POS order sync
4+
Ways Inventory handled (parent-child stock logic, auto-transfers, fallback adjustments, and zero order failures)
99%
end-to-end accuracy and automated Cash Refund flow
About
Client
Business
Brand Insights
Swaggle is a rapidly growing fashion brand known for its strong omnichannel retail strategy.
Store Presence
The brand operates multiple physical stores across Australia alongside its online storefront.
POS Sync Failure
Increasing in-store sales led to frequent POS NetSuite sync failures caused by stock mismatches and complex parent-child item structures.
Our Solutions
We implemented a hybrid integration architecture combining Shopify’s standard flows with a robust Celigo-driven custom flow.
Dual-Flow Structure
The integration uses two flows to manage all POS scenarios smoothly. The Standard Flow manages the occasional unfulfilled POS orders and the Custom Flow handles fulfilled POS orders.
Dynamic POS Order Logic
The system validates stock in real time and prevents order failures by creating instant Cash Sales, transferring stock from parent items when child stock is low.
Smart Inventory Adjustment
The system checks parent-child relationships, validates quantities, performs stock transfers or additions, and tags all adjustments for audit accuracy.
Automated Refunds
Refunded POS orders automatically convert to Return Authorization, followed by Cash Refund with accurate quantity reversal.
Challenges
Swaggle’s growing in-store sales revealed several operational gaps between Shopify POS and NetSuite.
Store Stock vs NetSuite Inventory Mismatch
Shopify POS used store-level quantities, while NetSuite relied on centralized warehouse inventory, which caused many orders to fail when items showed zero or low stock in NetSuite.
Frequent POS Order Failures
Items that were available in stores often appeared unavailable in NetSuite during order sync. These failures disrupted day-to-day operations and required manual effort to resolve.
Complex Parent and Child Item Structures
Variant and parent product relationships made accurate stock validation difficult. The system could not always identify alternate stock sources, leading to more failed transactions.
Results
Swaggle’s POS operations transformed with fully automated, error-free Shopify to NetSuite synchronization.
Zero Failed Orders
All POS transactions now sync flawlessly with NetSuite, resulting in zero failed orders, uninterrupted store operations, and reliable real-time data accuracy across all retail locations.
Instant Cash Sale Automation
Every fulfilled POS order instantly converts into a Cash Sale in NetSuite, eliminating manual intervention, reducing processing time, and ensuring smooth, error-free financial reconciliation.
Accurate and Aligned Inventory
Inventory levels remain perfectly aligned between Shopify, NetSuite, and all store locations, preventing stock discrepancies, overselling issues, and improving overall visibility for faster operational decisions.
Seamless Refund Processing
Refunds flow automatically from Shopify to NetSuite with complete audit trails, reducing manual workload, speeding customer resolution, and maintaining accurate financial records for compliance and reporting.
